Refund policy

Return and Refund Policy

Thank you for shopping with us. Because all of our hair pieces and custom creations are bespoke and tailored specifically to your specifications, we operate a strict no refund policy.

Please review the full details of our policy below before completing your purchase:

1. Exceptions for Damage or Faults

In the highly unlikely event that your order arrives damaged or with a manufacturing fault, you will be eligible for a replacement or a refund.

2. Conditions for Return

To qualify for a return due to damage or fault upon arrival, the item must meet the following strict criteria:

• Unused: The hair must not have been worn, brushed, combed, washed, cut, or altered in any way.

• Original Packaging: The item must be returned in its original, unaltered packaging.

3. Reporting a Fault

• You must contact our customer service team within 72 hours of delivery to report any issues.

• Please provide clear photos or videos of the damage or fault alongside your order number to help us resolve the matter quickly.

⚠️ Important Note: We reserve the right to refuse any returns that show signs of use, handling, or removal from the original packaging.